Refunds and Exchanges
*If you have an issue with any of our products, please let us know. We want you and your dog to be happy, so please let us know of ANY issues*
ITEMS WITHOUT MONOGRAMS/EMBROIDERY
Exchanges for collars, leashes and martingales due to size only are accepted on regular-price items up to 10 days from receipt so long as item is in new condition. If you are unsure which size to order, please contact us before ordering. Buyer pays all shipping costs for returns. Additionally there is a $5 return processing fee to make a new collar, leash or martingale.
IF ITEM IS SHOWN TO BE WORN,EXCHANGES ARE NULL AND VOID.
ITEMS WITH MONOGRAMS / EMBROIDERY
There are NO returns on monogram/embroidered orders, unless it is an error on our part – mistake in spelling of name or phone number. Please make sure the color is what you want and the size is correct. No returns will be accepted if you are not happy with the way the font turned out. Please look at all monogram/embroidery photos for examples and if you would like to see a sample of something you want to order, please contact us first and we can do a sample for a small additional charge.
Additional Policies and FAQs
Please note these are handmade items and slight variations can occur with the appearance of straightness. Especially with different fonts and the way their letters/numbers are shaped. Different fonts have different shapes and sizes to their lettersand numbers which will affect the height or width of the monogram.
MONOGRAMS / EMBROIDERY
It is best to measure your dog’s neck to have a proper size collar embroidred. We WILL add 2″ to your measurement to ensure your dog’s collar will have a little extra space for adjustments. If you just measure the collar and not the actual size the slide adjuster WILL cover your embroidery. When we have the exact correct size we can adjust the embroidery size/width to best fit your dog’s collar. This should prevent the slide from covering your embroidery. If there is an issue in length vs size we will contact you so your dog will have the best fitting collar possible.
If you have ordered the wrong size by mistake, please contact us and if we have not started the embroidery process we may be able to adjust the size on the already-made collar. A $5 adjustment fee will apply. Some collars may not be able to be adjusted, so again, ordering the correct size is essential.
All 1 inch collars or larger have a large name and medium size phone number. All 3/4 and 5/8 inch collars have a small name and phone number. All monograms will be placed on the left side of the collar near the D ring
